NDIS & Psychosocial Disability Support in Newcastle & the Hunter.
Proudly supporting NDIS participants and their families across Newcastle, Lake Macquarie, Maitland, Cessnock, Kurri Kurri, Singleton and the wider Hunter Valley.
Supporting the Hunter, close to home.
Local team, local knowledge, and support that comes to you.
Welcome to LumaWell Care Group
At LumaWell Care Group, we believe genuine, transparent relationships are everything. We are passionate about delivering professional, high-quality disability and mental health supports that empower people to build independence, achieve their desired NDIS goals, and live confidently.Together with participants, families, and support networks, we create personalised supports built on transparency, trust, respect, professionalism, and meaningful outcomes.
Whether it’s Supported Independent Living (SIL), Individualised Living Options (ILO), Short Term Respite (STR), Support Coordination (COS), Psychosocial Recovery Coaching (PRC), or Community Access, our team is committed to delivering high-calibre, consistent supports that make a real difference every day.
We combine professional expertise with extensive lived experience to help people navigate challenges, build genuine capacity, and strive towards achieving participants’ NDIS goals. Together, we build genuine relationships, create opportunities, and empower people to thrive.
Our Services
Eleven services, grouped into four clear pathways, so you find the right support in one glance.
Psychosocial & Mental Health
Our core strength. Specialist, recovery-focused support from a peer-led team.
Support Coordination
Helping you understand your plan and connect with the right supports.
Home & Living
Safe, supported places to live, and a break when you need one.
Community & Lifestyle
Getting out, staying connected and doing more of what you love.
Join us at one of our groups
LumaWell’s group supports are carefully curated with YOU at the forefront, designed to help build friendships and make connections. From indulging your green thumb in the Garden, unleashing your creativity on the Art canvas, embracing the great outdoors walking the Fernleigh track or sweating it out with us in the gym. We have transport options available and carers ready to adapt to any ratio needed to maximise your fun.
If you are looking to join our community or just want to come along for a day of fun and adventure, please check our social calendar for all our upcoming activities.
What makes LumaWell Care Group different?
Lived Experience : At LumaWell Care Group, we get it because we’ve been there. crafted by those who’ve walked the path, our plans are tailored for real change. Your journey is uniquely understood here, we want to work at your pace and build the life you want.
A Safe Space : We embrace uniqueness and understand that ‘perfect’ isn’t a goal. Some days may be tough, and that’s okay. There’s no judgment here—just allyship for your ongoing journey. Welcome to your safe space
Life Skills Development : Knowledge is our strength. We prioritise mental health education to empower your daily life. It’s not just care; it’s about genuine understanding and practical tools for your journey.
Trust Is Everything : At LumaWell Care Group, trust is fundamental. It’s the bedrock of our commitment—trust in our team, our approach, and the journey we embark on together. We listen, we are consistent and we show up.
what makes us different
The values we live by
Quality
We are committed to meeting needs and exceeding expectations through consistent, high-standard care and service delivery.
Respect
We honour the feelings, wishes, and rights of every individual, valuing diversity and inclusion.
Teamwork
We collaborate effectively, working together toward shared goals with clear communication and mutual support.
Integrity
We act with honesty and uphold strong moral principles in every decision and interaction.
Innovation
We embrace creativity and forward-thinking, developing new and improved strategies to enhance our care and operations.
The process
Working with us
Reach out today
Free initial consultation where we discuss your needs, goals, and expectations to ensure we’re a suitable solution for your support needs.
Fill in a referral form to start the process.
Understanding your story
With all your essential details we can determine support availability and match you with a suitable carer. Based on the assessment, we'll provide you with a customised program proposal outlining the services, activities, and timelines that align with your objectives.
Making it happen
We’re committed to your growth and work closely with key stakeholders Inc. Psych’s, OT’s and Speech Paths. This ensures outcomes that enhance every aspect of your mental health journey.
We recognise that personal growth is an ongoing journey. Our proactive approach includes regular plan reviews to evaluate progress and adapt strategies accordingly.
Real Experiences, Real Change
Referrer & Family FAQs
Is LumaWell a registered NDIS provider?
Yes. LumaWell Care Group is a registered NDIS provider (Provider No. 4050127368), so we can support participants who are NDIA-managed, plan-managed or self-managed.
How do I make a referral?
You can make a referral in a couple of minutes through our online referral form, or call us on 1300 311 687. Once it is in, our team will be in touch to talk through the person’s needs and the next steps.
What areas do you cover?
We support participants across Newcastle, Lake Macquarie, Maitland, Cessnock, Kurri Kurri, Singleton and the wider Hunter region.
What mental health and psychosocial support do you provide?
Psychosocial support is our core strength. We offer psychosocial recovery coaching and dual-diagnosis support, delivered by a peer-led, recovery-focused team, alongside support coordination, supported independent living, community access and more.
What NDIS funding do I need to access your services?
It depends on the service. Psychosocial recovery coaching and support coordination sit under Capacity Building, while supported independent living, community access and respite sit under Core Supports. Not sure what is in a plan? We are happy to help make sense of it.
How quickly can you take on a new participant?
We pride ourselves on a fast, friendly referral turnaround. After a referral we will usually make contact within 1 to 2 business days to check availability and start the conversation.
Ready to make a referral?
Whether it’s for yourself, a family member or a participant you support, we make it simple, and our team takes it from there.
or call us on 1300 311 687